Members Feedback/ Complaint Procedure

On occasion, the Board of Directors may receive feedback/complaint regarding policies, procedures, programs and activities, practices of the organization or the behavior of an individual member.

The Board of Directors is committed to resolving feedback/complaints in a fair and respectful manner.
 

Complaint Process:
A complaint can be brought forward to the Membership Director by completing the Complaints Form below. If the Membership Director is the subject of the complaint, then the complaint may be forwarded to the
President.

The Membership Director may follow up with he complainant to further discuss the nature of the concern and obtain further information/details or to respond in an immediate fashion if urgency is required.

If required, the Membership Director will present the case to the Board of Directors and they will review the complaint at their next board of directors meeting and within thirty (30) days of receipt of the written complaint.

The Board of Directors will determine the nature of he complaint with all the evidence and then determine the most appropriate response and/or action.

A response to the complainant will be provided within fifteen (15) days of the board meeting at which the matter was discussed. The decision of the Board is final.